Our Terms & Conditions
Our Food & Delivery Services
The following are terms relating to the provision and delivery of The Greek Deli Direct services:
- Cold Food Delivery Service
- Delivery Days and Times
- Receiving Your Delivery
- Providing A Safe Delivery
- Our E-Newsletters
Cold Food Delivery Service
Our cold food delivery service requires a £15 minimum order value (excluding delivery costs). We can offer Nationwide chilled Greek food delivery options to any address within mainland UK.
Delivery Days and Times
If you live within 25 miles of Sheffield S11:
We typically deliver between 8am – 8pm, 7 days a week. All delivery times are subject to availability. Our drivers will also aim to contact you approximately 15 minutes before they are due to arrive.
If you live 26 miles or more from Sheffield S11:
Please contact us for a quote – we can deliver Nationwide. All delivery times are subject to availability.
All UK mainland locations:
We will do all we can to deliver in the timescale you’ve selected. Delays occasionally happen, despite our best efforts. We’re sorry but we can’t accept liability for any delay or for not delivering the products within the suggested delivery day/time.
Receiving your delivery
You or someone aged 18 or over on your behalf must be available to receive, inspect and sign for your grocery order. We will not be able to leave goods unattended under any circumstances.
To take the best care of your order, we pack them and keep them at the right temperature. Your order is then delivered in special vans which are temperature-controlled.
We will always deliver your order to the front door of your house or to the communal entrance to your block of flats. If you’ve any queries our Greek Deli Direct drivers can check back with us, or you are welcome to call our customer helpline: 07927 673990.
Please let us know as soon as possible if you are not able to be in to receive your delivery.
If you are out for the time of your scheduled delivery, or are unable to meet our driver in your workplace within a reasonable time, we reserve the right to charge our standard delivery charge for re-delivery. Our ‘providing a safe delivery’ section below sets out more information.
If you have not contacted our helpline on 07927 673990 within 24 hours to rearrange a failed delivery, the order will be cancelled and we may retain the delivery fee.
Providing a safe delivery
The following information sets out our current delivery guidelines to ensure the health and safety of our customers and drivers are protected.
We will always deliver your order to the front door of your house or to the communal entrance to your block of flats.
Our driver may not be able to deliver to you if he or she has to transport your order an unreasonable distance because of parking restrictions.
Our driver will not always be able to deliver beyond the communal entrance if there isn’t a lift, which transports the order beyond the first floor of the building (where the ground level is 0). If this is the case, the driver or a colleague will discuss delivery options with you for subsequent deliveries.
For deliveries to customers at a business address, we are only able to deliver to the ground floor communal entrance of your business, but are unfortunately able to come up to your desk or place of work. If your business has a shared ground floor reception, this is the point to which we will deliver.
Please ensure you are available to receive and sign for the order on delivery. Our drivers will wait a reasonable amount of time for you to arrive at the ground floor reception to collect your order but if you do not arrive, they may need to leave without delivering your order. While we may be able to organise a redelivery for a subsequent time, we will need to charge for this redelivery.
Ownership of, and risk in, the goods will pass to you once we have delivered your order.
If the delivery address on your order is not the address where you live we will not be liable for any damage or detriment to the goods caused by their onwards delivery to you.
Using Our Website
In using this site: www.greekdelidirect.co.uk – you are deemed to have read and agreed to the following terms & conditions:
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: ”Client”, “You” and “Your” refers to you, the person accessing this website and accepting GDD’s terms and conditions. “GDD”, “The Company”, “Ourselves”, “We” and “Us”, refers to The Greek Deli Direct. “Party”, “Parties”, or “Us”, refers to both the Client & ourselves, or either the Client or ourselves.
Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as being interchangeable AND therefore as referring to same.
- Cookies Policy
- Privacy Statement
- Disclaimer – Exclusions & Limitations
- Website Links
- Viruses, Hacking and Other Offences
- Copyright Notice
- Notification of Changes
Our website, like many others, stores and retrieves information on your browser using ‘cookies’. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience. In general, cookies are used to retain user preferences and provide anonymous tracking data to applications like Google Analytics.
As a rule, cookies will make your browsing experience better. To accept cookies and assist us in further developing this website for our membership, please click the Accept button if this is evident (usually located in the infobar at the foot of this web page).
However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or check out the About Cookies website which offers guidance for all modern browsers.
We are committed to protecting your privacy. Authorised employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.
We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
Exclusions and Limitations
The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:
• excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
• excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or materials appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Links to this website
If you create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this website – including gallery & store photographic images and graphics. This Company’s logo is a registered trademark of this Company in the United Kingdom and other countries. The brand names and specific services of this Company featured on this web site are trademarked.
We have several different contacts and e-mail addresses for different queries. These, & other contact information, can be found on our Contact page on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers.
Mouzakis Catering Limited
418-420 Sharrow Vale Road, Hunters Bar, Sheffield, S11 8ZP
The laws of England and Wales govern these terms and conditions. By accessing this website and using our services / buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.
Notification of Changes
These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.
© The Greek Deli Direct 2023 – All Rights Reserved
NOTE: Further terms and conditions re: our food, delivery and catering services may feature here soon – please check back periodically!